Optus is one of Australia’s most popular SIM cards and the second-largest telco. Users of this SIM can choose either a traditional SIM card or an eSIM plan. Traditional SIM cards require physically inserting into your device to connect to your SIM Plan. eSIM Plans require digital activation without the process of physical installation. It also offers prepaid and postpaid services, so you can choose any plan you wish. If you are using Optus SIM, you can optionally install the Optus app from Google Play Store or Apple App Store. After purchasing the SIM card, the next process is activation. So, you can follow the below steps and activate the Optus SIM, which is similar to activating T-Mobile SIM Card.
How to Activate your Traditional Optus SIM
You can activate your Optus SIM based on the type of SIM card you have.
New Customers or Users
- SIM automatically activates within 4 hours upon subscribing to a postpaid SIM plan. Also, prepaid SIM cards need to be activated online.
Lost, Stolen, or damaged
- The existing user’s SIM Card, when stolen, lost, or damaged, needs replacement with a new SIM from the Optus store. You can order the replacement SIM card via mobile phone or the Optus app. For those who ordered the replacement SIM through mobile phones or via online chat, you can contact Optus at 133 937 or navigate to Optus Store.
How to Activate Optus eSIM via the Optus App
If you wish to activate the Optus eSIM card through the app, follow these steps.
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1. To activate Optus SIM, launch the My Optus app and log in with your account.
2. Then, navigate to Account and choose the eSIM.
3. Choose Set up my eSIM and tap the Continue button to receive the activation process.
- Instead of tapping continue, you can also choose the Next or Skip option.
4. Now, select Download eSIM and hit the Set Up Mobile Plan options.
5. After choosing the mobile plan, tap the Continue button to download your eSIM.
Note: If you want an alternative option, you shall activate O2 SIM Card for a better service.
6. To activate the SIM, restart your phone or turn on/off airplane mode.
7. Once you are done with the above process, Optus SIM will activate your SIM plan within 15 minutes to 4 hours.
Note: If more than 4 hours are passed, but still the SIM card didn’t get activated, then contact Optus.
Note: Check out the procedure to Activate SpeedTalk SIM Card if you have purchased it.
Alternative Method: How to Activate Optus Prepaid SIM Service
If you purchase your Optus SIM from some other store, then you need to activate your SIM card only online. Then, you need a legal ID to check your identity, like a passport or driving license, and you have to input the 13-digit SIM card number manually. Look for the number from the back side of the SIM Card. Note it down before inserting the SIM card into the phone. After reading the terms and conditions, you can activate it.
Troubleshooting
Check the below things if your Optus SIM card is not activated.
- Turn your device off and on.
- Remove and insert the SIM card. Place the SIM properly in the SIM tray.
- Sync your device with any companion software /cloud service.
FAQ
If you bought your Optus SIM online or by phone, then your SIM will auto-activate within 4 hours after delivery. Periodically, turn off and on your device till your SIM gets activated. Then, you will see Optus near the coverage bars once the SIM card gets activated.
If you order a replacement SIM card, you can keep the same phone number.
Optus SIM costs $180, and if you purchase it online, it costs $150.
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