Pocket Guide
- Via App – Signed up for new mobile →Insert your SIM card → If requested for 5G card replacement → log into the app → tap Activate your SIM card → after few hours, sim card gets activated.
- Travel SIM card – Register your prepaid SIM card → insert your SIM card → SIM card gets activated.
StarHub is one of the largest mobile networks in Singapore. Like many network providers, StarHub 5G is built on 2 paths, like 5G non-standalone (5G NSA) and 5G standalone (5G SA). With this, you can enjoy many features like gaming at ultra-low latency, streaming at fast speed, enjoying crystal clear conversations with friends and family, and more. After purchasing the SIM, then the next process is activation. If you want to activate a StarHub SIM card, then follow the below steps.
How to Activate StarHub SIM Card Via My StarHub App
If you have signed up for a new mobile line or ported your existing mobile number, simply insert your new SIM card into your device. If you have contacted your existing mobile line or requested a 5G SIM card replacement, just log on to your My StarHub app on your Android or iPhone and choose to Activate your SIM card. Get it from the Apple App Store or Google Play Store on your smartphone.
The activation process of the SIM may take more than an hour. Also, any active SIM card on your device will be disabled after the setup. The data connection is mandatory during the setup process.
Once your StarHub SIM gets activated, you will receive an SMS on your phone. If you didn’t receive any text for activation, then you can remove and re-insert the sim card again or turn it on and off your device periodically.
You can also activate the StarHub prepaid SIM card by dialing *123# to manage your account, purchase plans, activate service, and more.
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Note: Whether you are a new or an existing customer, you shall activate the Optus SIM card.
How to Activate StarHub Travel SIM Card Over Call
1. If you want to activate a StarHub travel SIM card, just register your prepaid SIM card with your passport while purchasing.
2. After purchasing the SIM Card, insert it into your phone.
3. Ensure that your APN ( Access Point Name) setting is set to shppd to activate the data connection.
4. Download StarHub prepaid app to verify your prepaid balance, transaction history, top up, and buy plans anytime.
If you are staying for a longer period and you want more data, then you can activate a data plan as you wish through StarHub prepaid app.
Note: It is possible to activate a Net10 SIM card online or via email.
FAQ
You can contact StarHub Prepaid Customer service at 9850 0000.
To activate mobile data on StarHub, launch the app. Then, choose Mobile and tap the Roaming option. You can also activate it through SMS.
All StarHub prepaid SIM cards are valid up to 180 days after the activation of the prepaid SIM card.
If your StarHub internet is not working, ensure all your devices are powered on, reboot all devices like Optical Network Terminal, Router, and Set-top Box, and verify that all wires are connected securely in the port.
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